Refund and Cancellation Policy
Important Information About Refunds and Cancellations
Shared Hosting Plans Refund
Purchasers of Shared Hosting and Cloud Hosting Plans from AtoZserver.com are entitled to request a refund within a stipulated 30-day period from the date of the initial purchase. Please note that this refund policy is not applicable to bulk orders.
VPS and Dedicated Servers
For Virtual Private Servers (VPS) and Dedicated Servers, we offer a 2-day refund policy from the date of purchase. This refund policy is not applicable to bulk orders. Prospective clients are strongly advised to conduct thorough assessments of their requirements prior to concluding a purchase.
Domain Names
All domain name sales are final and non-refundable. Once a domain name is registered or transferred, no refund will be provided under any circumstances.
Bundled Domain Refunds
In instances where a domain is bundled with a product eligible for refund, reimbursement shall be effectuated post the deduction of the domain's associated costs. The domain ownership remains intact, allowing continued usage by the customer.
Bulk Orders
Refunds will be denied if we determine that a user has purchased multiple quantities of a service, used them for a period of time, and subsequently requested a refund for this bulk order. We strongly recommend users to order one of each service and evaluate its suitability before proceeding with bulk purchases.
Refunds On Renewed Products
When a product or service, such as domain name renewals, is renewed, it is important to note that these renewals are non-refundable. This policy applies to all renewed services, including but not limited to domain names.
Cancellation Policy
Cancellation proceedings do not automatically warrant a refund. Refund requests are subject to adherence to specific terms delineated for each product or service.
Abuse and Termination
AtoZserver.com expressly reserves the prerogative to expeditiously cancel or terminate any service without prior notice or elucidation in cases of abuse, including but not limited to breaches of our terms of service, illicit activities, or actions compromising the integrity and performance of our servers. No refund will be provided if the service is terminated because of any form of abuse.
Additional Conditions
In instances of service termination due to abuse, no refund shall be extended. Customers bear the responsibility of safeguarding their data, and AtoZserver.com shall not be held liable for any losses incurred due to terminated services. Customers are encouraged to liaise with our support team for elucidation or assistance pertaining to any concerns before initiating a cancellation request.
Termination Without Notice
AtoZserver.com maintains the unequivocal right to terminate any service without antecedent notice or elucidation, particularly in exigent circumstances necessitating immediate action to preserve the overall integrity and security of our network and services.
Refund Processing Time
After we issue a refund, the amount will be credited to the original payment method or may be provided as account credits which can be used to order any other service from us. Depending upon the payment method used, refunds can take 5-7 working days to reflect in the user's account.
Utilization of services provided by AtoZserver.com implies the accedence of customers to the stipulations articulated within this Refund and Cancellation Policy. AtoZserver.com reserves the right to effectuate updates or amendments to this policy sans prior notification. Clients are encouraged to periodically peruse this policy for potential modifications.